Terms & Conditions
The terms and conditions apply to the use of the www.avansispetsupplies.co.uk website, which is the website of Avansis Solution Ltd, a company registered in England under company number 12577087.
By placing an order with us you are agreeing to accept the terms and conditions set out below. Please note they do not affect your statutory rights.
These T&C will apply to any contract between us for the purchase of our products. We reserve the right to change our terms and conditions at any time. They will take effect when posted on the website.
You will be asked to supply your contact details including your name, phone number, email address, as well as billing and shipping address. All information that you provide on this website must be accurate and complete.
If you choose to register you will be required to create a username and password. It is your responsibility to keep your username and password safe and not to disclose them to anyone.
By accepting these terms and conditions you confirm that you will not use a false name or a known invalid credit card to order. Anyone found entering an incorrect or fictitious order or using a known invalid card will be prosecuted. To use this website, you must be 18 years of age or over.
Avansis Solution Ltd welcomes any suggestions on how we can improve your shopping experience with us, please email us at [email protected]
Making a Purchase online
Before ordering please take your time to browse through our website. We are constantly updating our website with new products. If you are not able to find what you are looking for, then we want to hear from you! We value our customers’ suggestions.
When you have made your final purchase choices, place the products in your bag and complete the checkout process.
You will receive an email from us acknowledging your order. Please check to see that all the details on the confirmation email are correct. If any of the details are incorrect please contact us immediately by emailing [email protected]
Online promotions and offer codes
Each individual promotion will clearly display the terms on the product description page.
Avansis Solution Ltd reserves the right to withdraw or amend any promotion at any time at our discretion without prior notification.
We accept most major credit/debit cards including Visa and Mastercard. We also accept payment via PayPal.
It is our company policy to carry out validation checks on credit and debit cardholders to obtain authorisation by the card issuer. By accepting our terms and conditions you consent to such checks being made.
All information provided by you will be treated securely and in strict accordance with the Data Protection Act 1998.
For orders made online or by calling us, we will only take payment once we have checked your card details and stock availability. A full refund will be given if we are unable to supply the goods.
All our prices are in pound sterling and include VAT at the appropriate current rates. Delivery charges are excluded. The total cost of your order is the price of the products plus the applicable delivery charge.
Prices, products and offers are subject to availability and may be subject to change before (but not after) we accept your order. If the product(s) you have ordered is unavailable, we may offer you an alternative product.
We try to get things right most of the time, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will contact you and ask you whether you wish to continue with your order or cancel it.
To check the relevant delivery charge and estimated timescales please see delivery details below.
The products offered for sale on this website will be delivered to the address provided.
Our aim is to deliver on the same day.
Your final delivery charge will be shown at the checkout.
Returns, Substitutions and Cancellation Policy
We want you to be completely satisfied with the products but if any problems occur, the first step is to contact us via email, then we will advise you of the next steps.
If you change your mind about an order and it is yet to be delivered, then please contact us. Where possible we will cancel the order for you.
We process this usage data to facilitate your access to our services (e.g. to adjust our services to the device you are using), and to recognise and stop any misuse. We also process usage data in an anonymised form for statistical purposes and to improve our site.
Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Should you visit Avansis Pet Supplies’ site with cookies deactivated, you may possibly not be able to use all the functions on our site to the full extent.
For more info about the cookies we make use of, please visit Cookie Information.
Contact with us via email
On our site you can contact us to ask us questions, for example via the contact form, we ask you for your contact information (e.g. name, email address etc.). We use this data solely in connection with answering the queries we receive.
If you receive emails from us, we may use certain analytics tools, to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.
Access and disclosure to third parties
We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
We will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority or court.
We want to communicate with you
We may occasionally send you notification emails about updates to our product, legal documents, offer customer support or marketing emails. Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.
Your data, your rights
You have a right to be informed of Personal Data processed by Avansis Pet Supplies, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from Avansis Pet Supplies a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having contacted us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the Avansis Pet Supplies Site and/or Services. You further agree that Avansis Pet Supplies shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
Where Personal Data is processed for the Avansis Pet Supplies’ legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact us. In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Duration of Processing
We will store your usage data until such time when you withdraw your consent for us to do so. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.